Legal

Payment & Guarantee Policy

Last Updated: March 2026 | Ellex Capital Inc. dba Trademomo | Ontario, Canada

1. No Refund Policy

ALL SALES ARE FINAL. TRADEMOMO DOES NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES.

By completing a purchase or activating a subscription through Whop.com, you acknowledge and agree that no refunds will be issued for any reason, including but not limited to:

Dissatisfaction with trading results or outcomes;
Trading losses of any amount;
Failure to pass a prop firm evaluation;
Change of mind or change in trading strategy;
Inability to configure or use the tools properly;
Software bugs, errors, or temporary unavailability;
Data feed issues, internet outages, or broker platform problems;
Termination of your account by Trademomo for violations of our Terms of Service;
Any other reason whatsoever.

The Keep Trading Guarantee described below is the sole and exclusive remedy available to subscribers and does not constitute a refund of any amount paid.

2. The Keep Trading Guarantee

🛡️ The Promise: Use the full system as directed. Attend the live sessions. Follow the playbook. If you don't pass a funded evaluation within 90 days — we stop billing you until you do. Your access remains fully active.

2.1 What the Guarantee Is

The Keep Trading Guarantee is a billing pause, not a refund. If you meet all qualifying requirements (see Section 2.3) and have not passed a funded futures evaluation within 90 days of your subscription start date, Trademomo will pause your monthly billing until you pass your first funded evaluation. Once you pass, normal billing resumes.

2.2 What the Guarantee Is Not

It is not a guarantee that you will pass an evaluation or become a funded trader;
It is not a guarantee of profits or positive trading outcomes;
It is not a refund of any amount previously paid;
It does not apply to annual subscriptions (annual subscribers receive access for the full year paid);
It does not apply to Tier 1 (The System) subscribers — it is available exclusively to Tier 2 (The Funded Trader) and Tier 3 (Inner Circle) subscribers.

2.3 Qualifying Requirements (All Must Be Met)

To be eligible for the Keep Trading Guarantee, you must demonstrate ALL of the following within the 90-day window:

All 9 tools configured: All Trademomo tools must be installed and actively in use on your NinjaTrader 8 platform;
20 live sessions attended: You must have attended a minimum of 20 Trademomo live trade room sessions (Discord or YouTube), documented by session attendance records or screenshots;
Daily playbook followed: Demonstrable evidence of following the Trademomo daily trading playbook as taught in the 5-Day Funded Trader Bootcamp and live sessions;
Single continuous evaluation: You must have been actively pursuing the same prop firm evaluation account throughout the 90-day period. The guarantee applies to one continuous, uninterrupted evaluation attempt only. Purchasing multiple new evaluation accounts after failing, blowing, or abandoning prior accounts during the 90-day window does not qualify. If your evaluation account was blown or reset during the 90 days, your guarantee eligibility is forfeited regardless of how many sessions you attended or tools you used;
Good standing: Your account must be in good standing — no chargebacks initiated, no Terms of Service violations, no active disputes.

⚠️ Important — Multiple Evaluations: The Keep Trading Guarantee is designed for traders who are disciplined enough to work a single evaluation over time, not traders who repeatedly blow accounts. If you purchased, blew, and repurchased multiple evaluation accounts during the 90-day window, you do not qualify — regardless of any other criteria met. Trademomo will verify evaluation account history as part of the claims review process.

2.4 How to Claim

To initiate a Keep Trading Guarantee claim, contact support@trademomo.com within 7 days of your 90-day window closing with the subject line "Keep Trading Guarantee Claim." You must provide:

Screenshot evidence of all 9 tools installed and active;
Documentation of 20+ live sessions attended;
Evidence of your single continuous prop firm evaluation account (account number, start date, current status — showing the same account was active throughout the 90 days);
Confirmation that no additional evaluation accounts were purchased, blown, or abandoned during the 90-day window;
Brief summary of your trading activity during the 90 days.

Trademomo will review your submission within 5 business days and notify you of approval or denial. Trademomo's determination is final. Approved claims result in billing pause effective the next billing date. Denied claims will include an explanation and, where possible, recommendations for improvement.

2.5 Limitations

One guarantee claim per customer, per lifetime;
Billing pause continues until customer notifies Trademomo of evaluation pass (with proof) or until 6 months has elapsed, at which point the subscription terminates;
Trademomo reserves the right to modify or discontinue the Keep Trading Guarantee for new subscribers at any time with 30 days' notice;
Existing subscribers who qualify at time of signup will retain their guarantee terms.

3. Subscription Terms

3.1 Auto-Renewal

All Trademomo subscriptions are automatically recurring. By subscribing, you authorize Whop.com to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel. You will receive a reminder notification before each renewal where required by law.

3.2 Cancellation

You may cancel your subscription at any time through your Whop.com account dashboard. Cancellation takes effect at the end of your current paid billing period. You will retain full access to all products and services through the end of the paid period. No pro-rata refunds are issued for unused time.

3.3 Price Changes

Trademomo reserves the right to change subscription pricing at any time. Existing subscribers will receive 30 days' written notice via email before any price increase takes effect. Founding Member pricing is locked and is not subject to increases for as long as the subscription remains active and in good standing without interruption.

3.4 Founding Member Pricing

Founding Member pricing is locked at the rate in effect at the time of your original subscription, provided that your subscription remains continuously active. If you cancel and later re-subscribe, you will be subject to then-current pricing and will forfeit your Founding Member rate.

3.5 Access Upon Termination

Upon cancellation or termination of your subscription for any reason, your access to all Trademomo tools, Discord community, live trade room, bootcamp content, and all other gated materials will cease at the end of the paid billing period. NinjaTrader license files will be deactivated.

4. Payment Processing

All payments are processed exclusively through Whop.com. Trademomo does not store, access, or process your payment card information directly. By subscribing, you agree to Whop's Terms of Service and Privacy Policy available at whop.com/terms and whop.com/privacy.

Trademomo is not responsible for payment processing errors, failed charges, or any issues arising from Whop's platform. For payment technical issues, contact Whop support directly.

5. Chargeback Policy

As stated in our Terms of Service, you waive your right to initiate chargebacks or payment disputes for legitimate subscription charges. All billing concerns must be directed to support@trademomo.com. Unauthorized chargebacks will result in immediate access termination and may be pursued legally.

6. Contact

For all billing, subscription, and guarantee inquiries: support@trademomo.com

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